These are the questions I get most about ordering. The full legal version lives in the Terms of Sale; if anything is still unclear, email danaenache.books@gmail.com and I’ll answer.
Where do you ship from and to?
Orders are posted from Ireland to Ireland, Europe and the rest of the world. Postage is calculated at checkout based on where you live and the weight of the parcel.
How long does delivery take?
Orders are dispatched within 3 to 5 working days and sent by An Post Standard Post (no tracking). Delivery usually takes another 1 to 2 working days within Ireland, up to 7 working days to Europe, and up to 30 days to the rest of the world.
Can I return a signed copy?
You can return a physical order within 14 days of receiving it, or within 30 days if you live outside the EU or EEA. The item must be unused and in a condition it can be sold again. Personalised items, such as inscribed copies and personalised stories, cannot be returned once work has started. Full details are in the Terms of Sale.
How can I pay, and in what currency?
Prices are shown in euro (EUR) and include applicable taxes. Stripe handles the payment securely and may display a converted amount in your local currency at checkout; card details are never seen or stored by me.
Can I order a personalised horror story?
Yes. Personalised horror stories are written to your specifications and delivered by email, usually about a month after you order. If you change your mind before writing has started, email danaenache.books@gmail.com for a full refund.
When are pre-orders charged and shipped?
Payment is taken when you order. Pre-orders are posted from the release date shown on the product page, and you can cancel before posting for a full refund. If your basket mixes pre-order and in-stock items, everything is posted together.
What if my order is lost or damaged?
If nothing arrives within 10 working days in Ireland, 15 working days in Europe, or 40 days elsewhere, email danaenache.books@gmail.com and it will be treated as lost: you choose a replacement or a full refund. If an item arrives damaged, send a photo within 14 days for a free replacement.