Last updated: 12 September 2026
This page explains what happens when you order from my shop. Paying, posting, returns, refunds, all of it. If you read something and still aren’t sure, email me at danaenache.books@gmail.com and I’ll answer. How I handle your information is covered in the Privacy Policy.
Who you’re buying from
I’m Dana Enache, an author in Ireland. Everything in this shop is sold by me, from home, not by a company or a warehouse. You can reach me at danaenache.books@gmail.com.
Ordering
Prices are shown in euro (EUR) and include applicable taxes. Postage is calculated at checkout based on where you live and how heavy the parcel is.
Payments are handled by Stripe. I never see your card number and I don’t store it.
Your order is confirmed when you get the confirmation email. If something turns out to be unavailable, or I’ve messed up a price, I’ll cancel it and refund you in full.
Place an order and you agree to these terms.
Delivery
I send everything by An Post Standard Post. No tracking, no insurance. There’s no number to follow, and An Post won’t compensate either of us if a parcel goes missing or arrives damaged. I don’t offer tracked or registered post at the moment.
Orders go out within 3 to 5 working days. Delivery usually takes another 1 to 2 working days within Ireland, up to 7 working days to Europe, and up to 30 days to the rest of the world. Sometimes it takes longer.
If your order includes a pre-order, I keep everything until the last pre-ordered book is out, then post it all together.
Please double-check your address. If a parcel comes back because the address was wrong or nobody collected it, I can send it again once you cover the new postage.
If you’re outside the EU, any customs charges or import taxes are yours to pay.
Lost, delayed or damaged
If nothing turns up within 10 working days of posting in Ireland, 15 working days in Europe, or 40 days anywhere else, email me. I can’t trace untracked post, so I’ll treat it as lost. You choose: a replacement or a full refund.
Damaged in the post? Send me a photo within 14 days and I’ll replace it at no cost. Keep the damaged copy, I don’t need it back.
Returns and refunds
Changed your mind? You can return a physical order within 14 days of receiving it. If you live outside the EU or EEA, you have 30 days instead, because cross-border post and customs take longer.
Email me first with your order number, then post the item back within 14 days of telling me. Outside the EU or EEA, that’s 30 days too. The item needs to be unused and in a condition I can sell again.
Personalised items are the exception. A personalised story or an inscribed signed copy can’t be returned under the change-of-mind rule once I’ve written it. If I haven’t started yet, you can cancel for a full refund.
Return postage is your cost, and the parcel is your responsibility until it reaches me, so hold on to your proof of postage. Once it arrives, or once you show me you sent it, I’ll refund the item price and the standard delivery charge you paid. Refunds go back to the same payment method within 14 days.
If the item was faulty or not what you ordered, that’s on me. I cover the return postage, and you choose a replacement or a full refund.
Personalised stories and signed copies
Personalised stories are written to your specifications and arrive by email, usually about a month after you order. Because each one is made for you and can’t be resold, ordering means you’re asking me to start writing, and the 14-day change-of-mind right no longer applies once the finished story has been sent to you. If a file is faulty or never arrives, email me and I’ll fix it or refund you.
If you change your mind before I’ve started writing, say so and I’ll refund you in full.
Signed copies are inscribed to your name, so they’re personalised too. If you change your mind before I’ve written the inscription, email me and I’ll refund you in full.
Pre-orders
Payment is taken when you order. Pre-orders are posted from the release date on the product page, and you can cancel before posting for a full refund. If your basket has both pre-order and in-stock items, I post them together. If you want the in-stock ones sooner, order them separately.
If something goes wrong
Email danaenache.books@gmail.com with your order number. I aim to reply within 3 working days. If you’re in Ireland and we can’t work it out between us, the CCPC (ccpc.ie) can help. If you live in the EU or EEA outside Ireland, your local European Consumer Centre (eccnet.eu) can help with cross-border orders. These terms follow Irish law. Nothing here takes away your rights as a consumer.
Changes to these terms
I may update these terms. The version live at the time you order is the one that applies.